Contact Us

Frequently Asked Questions

Please read our FAQ before sending us a message.

This website is the UK shop of Q Garden. Q Garden products are sold in the UK by their manufacturer – Handy Distribution. When you purchase from this site you will transact directly with Handy Distribution.

It’s simple; for orders under £50, you will be charged £8.95 for an order of a machine or £5.50 for spare parts parts. All orders over £50 are shipped for free.

The answer is simple.
We use PayPal as our payment gateway – it’s secure and they accept all major credit and debit cards, even if you don’t have a PayPal account

We aim to ship next working day wherever and whenever possible. However, it is impossible to guarantee this – but it is our objective. If you live in England, Wales and the central belt of Scotland and place your order before 2pm there is a very good chance you should receive your parcel the following day.

We have selected Paypal as our online payment provider. Neither Q Garden or Handy Distribution sees or keeps any of your payment data on our website or servers, its all stored very securely by Paypal. Both Paypal and our company are fully GDPR compliant.

A very simple process begins. Once we can see the payment has reached our PayPal payment gateway then your order is transmitted to the warehouse for picking and packing.
Once the carrier has collected the parcel you will receive an e-mail confirming the parcel has left. Depending on the carrier used for that order they may also e mail you or send a text message giving confirmation of receipt of the parcel and an estimated delivery time.

To register your product’s warranty please follow this link

Send us an email

If you have a question or a comment regarding Webb products, please email us via: 

Wherever possible we will reply to all questions/comments. We will endeavour to reply to emails and form submissions the same working day, however in peak times it may be up to 5 working days after receipt.

Opening Hours – Mon-Fri:
10:00am – 3:00pm
(Closed Bank Holidays)

You can write to us at this address

Q Garden 
Murdock Road